Support Center

We're Here to Help

Get support for your trading education journey. Find answers to common questions or reach out to our support team directly.

Quick Support

Email Support

Get help via email. We typically respond within 24 hours.

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Phone Support

Call us directly for immediate assistance.

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Live Chat

Chat with our support team in real-time.

Frequently Asked Questions

How do I reset my password?

To reset your password, go to the login page and click on "Forgot Password?". Enter your email address and follow the instructions sent to your email to create a new password.

How can I access my purchased courses?

After purchasing a course, log into your account and navigate to the "My Courses" section in your student dashboard. All your enrolled courses will be listed there with your progress tracking.

What is the refund policy?

We offer a 30-day money-back guarantee for all courses. If you're not satisfied with your purchase, contact our support team within 30 days for a full refund. Refunds are processed within 5-7 business days.

How do I join live trading sessions?

Live trading sessions are available to enrolled students. Check your course timetable in the student dashboard for scheduled sessions. You'll receive email notifications before each session with the joining link.

Can I download course materials?

Yes, most course materials including PDFs, worksheets, and supplementary resources can be downloaded for offline study. Look for the download icons next to each resource in your course modules.

How do I request a one-on-one session with an instructor?

You can request personalized sessions through your student dashboard. Go to the "My Requests" tab and click "Request Session". Choose your preferred time slot and the instructor will confirm your appointment.

Contact Form

Send us a detailed message and we'll get back to you as soon as possible.

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You'll receive a confirmation email within 24 hours.

Technical Support

Experiencing technical issues with the platform? Our technical support team is ready to help you resolve any problems quickly.